What is Marketing Operations (MOps)?

MOps teams help businesses streamline their marketing operations, improve their marketing performance, and make better strategic decisions. Learn more about MOps and its importance in this blog post.


Chrissy DiBrigida


Oct 25, 2023

Let's dive into the world of marketing operations (MOps) - a behind-the-scenes hero for any business that rely on marketing to drive qualified leads and sign-ups.

MOps teams are responsible for developing and implementing processes that allow marketing teams to seamlessly execute their campaigns. Marketing operations works behind the scenes to streamline workflows, automate tasks, and dish out data-driven insights. Let's dive a little deeper into the responsibilities of a Marketing operations team.

Why is Marketing Operations important?

As said above MOps is important because it helps businesses to streamline their marketing operations by automating tasks, developing efficient workflows, and integrating systems. The result = significant time and cost savings.

MOps teams also help businesses to improve their marketing performance by providing insights from data and by helping to implement best practices. This can lead to increased leads, sales, and revenue.

Lastly, MOps teams aid strategic decisions by providing data-driven insights into marketing performance. This information can be used to identify areas for improvement and to allocate resources more effectively.

Role of Marketing Operations

The role of MOps is to provide the support and infrastructure that marketing teams need to be successful. MOps teams do this by:

  • Developing and implementing efficient and effective processes and workflows for all marketing activities.

  • Automating repetitive tasks to free up marketers to focus on more strategic initiatives.

  • Collecting, managing, and analyzing marketing data to provide insights into performance and to identify areas for improvement.

  • Selecting, implementing, and managing the marketing technology stack.

  • Working closely with the marketing team and other departments within the business to ensure that MOps efforts are aligned with overall business goals.

Marketing Operations Strategy

A marketing operations strategy is a plan that outlines the goals, objectives, and activities of the MOps team. It is important for the MOps strategy to be aligned with the overall business goals and objectives.

A well-developed marketing operations strategy should include the 6 following steps:

  1. A clear understanding of the business's marketing goals and objectives.

    • What does the business want to achieve with its marketing efforts?

  2. An assessment of the current state of the marketing operations team and its capabilities.

    • What are the team's strengths and weaknesses? What tools and resources does the team have at its disposal?

  3. A plan for improving the efficiency and effectiveness of marketing operations.

    • What specific steps can be taken to improve the efficiency and effectiveness of marketing operations?

  4. A budget for implementing the marketing operations strategy.

    • What resources are needed to implement the plan?

  5. A timeline for implementation.

    • When will the plan be implemented and how long will it take to see results?

Once you have created a marketing operations strategy, it is important to communicate it to the marketing team and other stakeholders. This will help to ensure that everyone is on the same page and that the MOps team has the support it needs to be successful.

Tools for Marketing Operations Teams

Here are some popular tools we recommend that are used by MOps teams:

Marketing automation platforms:Marketing automation platforms (MAPs) help businesses to automate repetitive marketing tasks, such as email marketing, social media marketing, and lead generation.

Tools: HubSpot, Marketo, Pardot, Eloqua, Driveway

Customer relationship management (CRM) systems: CRM systems help businesses to manage their customer interactions and relationships. CRM systems can track customer contact information, purchase history, and support tickets.

Tools: Salesforce, Microsoft Dynamics CRM, Zoho CRM, SugarCRM

Data analytics tools: Data analytics tools help businesses to collect, manage, and analyze their marketing data. Data analytics tools can help businesses to track website traffic, social media engagement, and lead generation performance.

Tools: Google Analytics, Adobe Analytics, Tableau, Power BI

Project management tools: Project management tools help MOps teams to plan, execute, and track their marketing projects. Project management tools can help teams to break down projects into tasks, assign tasks to team members, and track progress.

Tools: Asana, Trello, Jira, Wrike, Driveway

Collaboration tools: Collaboration tools help MOps teams to communicate and collaborate with each other. Collaboration tools can be used to share files, create documents, and have real-time conversations.

Tools: Slack, Microsoft Teams, Zoom, Google Workspace

The specific tools that a MOps team needs will vary depending on the size and needs of the business. However, the tools listed above are a good starting point for any MOps team.


Marketing operations is a critical function for any business that relies on marketing. By implementing a MOps strategy, businesses can streamline their marketing operations, improve their marketing performance, and make better strategic decisions.

Sign up today

Help your users navigate to success with sharable step-by-step guides, demos, and walkthroughs.

Sign up today

Help your users navigate to success with sharable step-by-step guides, demos, and walkthroughs.