What is an Interactive Walkthrough? 2023

Learn what an interactive walkthrough is and how it can help you explain your product or service to your users. This blog post covers the basics of interactive walkthroughs, including their benefits, different types, and how to create one.


Chrissy DiBrigida


If you're on the hunt for a powerful interactive walkthrough tool to enhance your software, look no further.

Guided walkthrough software is your ticket to creating immersive, user-friendly experiences that cater to your specific needs - whether it's onboarding new users, training your employees, or providing top-notch customer support.

What Does an Interactive Walkthrough Do?

An interactive walkthrough is a step-by-step guide that helps users learn how to use a product or service.

Interactive walkthroughs are used to onboard new users, introduce new features, or train employees. They are are typically more engaging and more effective than traditional tutorials, as they allow users to interact with the product or service in a hands-on way.

What Does an Interactive Walkthrough Look Like? 👀

Now that you know the basics of interactive tutorials and what they do, it's time to talk about what they look like.

The whole point of interactive walkthroughs is that they're, well, interactive! Meaning users can toggle through your platform, click buttons, complete steps and achieve outcomes just like they would if they were actually using your product.

Walkthroughs are crucial to the customer's journey, as it will be their first impression of your product's user experience. That's why interactive walkthroughs should be detailed yet straightforward. This is where interactive walkthrough tools prove valuable, as they help you build experiences that will cater best to your user's learning process.

Here is one of Driveways interactive walkthroughs demoing our "blur screenshots" feature.

Proven Strategies for Effective Interactive Walkthroughs 💻

Tailor your walkthroughs to cater specifically to the intended user group's needs and expectations.

Concise & Comprehensive: Deliver a concise yet comprehensive walkthrough that covers all essential information, avoiding overwhelming users.

Personalization: Customize the walkthrough to address individual user needs, ensuring a personalized experience.

Encourage Engagement: Implement reminders to motivate users to complete the walkthrough, fostering engagement.

Avoid Overwhelming Complexity:
Keep walkthroughs simple and user-friendly; avoid excessive complexity that could deter users

Unlocking the Potential of Interactive Walkthroughs 🔐

Go beyond demoing product features and updates - check out all the ways to use interactive walkthroughs.

SaaS Product Onboarding: Simplify the onboarding process for new users of your SaaS product, ensuring a smooth start.

Enterprise Company Training: Use guided walkthroughs to efficiently train employees on new procedures or software, reducing learning curves.

Customer Support & Success: Empower your customers with self-service support through interactive walkthroughs, enhancing their experience.

Conclusion 📕

Interactive walkthroughs serve as powerful assets that can elevate the user experience of your products and services. By implementing the strategies outlined in this post, you can create impactful interactive walkthroughs, ensuring your users make the most of your software.

If you are looking for an interactive walkthrough tool to build demos and how to guides that embed to Notion, support docs and your website! Try Driveway for free today!